Information about your personal data

 

 

1. Who is responsible for your data?

 

Your data is processed by :

 

âGD OMUSoperator of the hotel DOMUS HOSTEL L'ÉTOILEwhose head office is located at 9-11 Avenue Antoine Béguère-65100 LOURDES.

Contact reservation@domus-hostel.fr/ mail to the head office address.

 

2. What information do we collect?

We collect only the information necessary for your reservation stay:

âlast name, first name ;

âe-mail address, telephone number;

âarrival departure dates, number of people, type of room required;

âinformation on how you heard about the hotel.

 

3. What do we use your data for?

We use your data for :

âmanage your booking requests your stay at the hotel;

âprepare issue your invoices receipts;

âensure simple follow-up of customer relations (e.g. response to your requests, service information);

âto compile internal statistics in order to improve our services.

 

4. On what legal basis?

âFor the management of bookings, stays invoicing: your data is necessary for the execution of your booking contract of measures taken at your request prior to booking.

âFor simple commercial follow-up internal statistics: we rely on our legitimate interest in managing our business improving our services, while respecting your rights.

5. Who can access your data?Only the people who need your data for their mission have access to it:

âauthorized hotel staff;

âThe hotel's external management

âour technical service providers (website hosting, reservation software, IT service providers);

âour chartered accountant , if necessary, our advisors (lawyers, etc.);

âadministrative legal authorities, where we are required to do so by law.

We do not sell your data.

 

6. How long do we keep your data?

âData related to your reservation your stay are kept for the time necessary to manage your stay.

âSome information is then kept for a few years to comply with our accounting tax obligations as evidence in the event of litigation, is then deleted anonymized.

More detailed periods may be specified in our full privacy policy, available on request.

 

7. What are your rights?You have the following rights with regard to your data, as provided for by law:

âright of access rectification of your data ;

âright to erasure in certain cases;

âthe right to restrict processing;

âthe right to object, in particular to commercial prospecting;

âthe right to data portability when processing is based on your consent on a contract carried out using automated processes.

You can exercise your rights by writing to :
corentin@ramos-groupe.fr by post to SMART PROPERTY 1 Impasse des Pontils-31500 TOULOUSEEnclose proof of identity if necessary.

If, after contacting us, you feel that your rights have not been respected, you may submit a complaint to the CNIL (Commission nationale de l'informatique et des libertés) - www.cnil.fr.